Terms & Conditions

Device SOS

Last updated: October 2026

1. Agreement to Terms

By booking a home visit, session, or service with Device SOS, you agree to abide by these Terms & Conditions. Please read them carefully before confirming your appointment.

2. About Our Services

Device SOS provides patient, friendly, in-home technology setup, troubleshooting, and digital guidance. This includes help with phones, tablets, smart TVs, home entertainment, Wi-Fi setups, and family screen time/parental controls.

Educational & Guidance Purpose: Our services are designed to set up your tech and help you feel more confident using it. We provide setup, configuration, and practical coaching rather than formal commercial hardware repairs or data recovery.

3. Bookings, Cancellations & Rescheduling

All home visits and sessions should be booked in advance.
You may reschedule or cancel your appointment up to 24 hours before the scheduled start time at no charge.
Cancellations or changes made within 24 hours of the visit may be subject to a short-notice cancellation fee.
If we arrive at your property for a scheduled appointment and are unable to gain access or complete the visit through no fault of our own, it will be treated as a missed appointment.

4. Code of Conduct & Safety

Your safety and our safety are paramount. Because we hold enhanced DBS checks and pride ourselves on a trustworthy, professional service, mutual respect is essential.
Device SOS reserves the right to end a visit early or refuse service if any individual behaves in an abusive, aggressive, or inappropriate manner. In such cases, the full session fee will remain payable.

5. Data & Device Liability

We treat your privacy with the utmost care and will never access, copy, or share your personal data unnecessarily.
However, you remain entirely responsible for your own files, photos, passwords, and personal data during and after our visit.
Device SOS cannot accept liability for any pre-existing data loss, hardware failure, software glitches, or technical issues encountered during a visit.
We strongly recommend backing up your devices and securing your files before any major setup, migration, or parental control configuration takes place.

6. Advice & Recommendations

All technical guidance, parental control suggestions, and network setup advice are provided in good faith based on industry standards and best practices at the time.
You are ultimately responsible for deciding whether to implement suggested settings or changes on your home network and family devices.

7. Payments

Payment terms will be confirmed at the time of booking. We accept standard payment methods (such as card, bank transfer, or cash where applicable).
Invoices for commercial or multi-device home setups are due within the timeframe specified on the invoice.

8. Confidentiality

Any personal details, household information, or family circumstances discussed during our visits are treated with strict confidence and will never be passed to third parties without your explicit consent, unless required by law.

9. Changes to These Terms

Device SOS may update these Terms & Conditions from time to time. The most current version will always be available via our website or upon request.

10. Contact Information

If you have any questions about these Terms & Conditions, please get in touch:

Business Name: Device SOS
Service Areas: Cambridgeshire, Suffolk, Norfolk, Hertfordshire & Essex
Email: help@devicesos.co.uk
Phone 01683781939